Is the holiday home available on the desired dates?
You can check availability yourself at the booking page. The green coloured dates are still free and thus available for reservation.
What is the total cost of the stay?
We work with fixed rates for a weekend, midweek or full week. You can find the rates on the reservation page
How many nights does a weekend count?
A weekend starts at 4pm on Friday and ends at 10am on Monday. So 3 nights are included. If you leave on Sunday evening, this is no problem, but the price for a weekend remains unchanged.
Can we leave as early as Sunday evening?
This is not a problem, but no concession will be made. The price for a weekend or week remains unchanged.
We want to stay for a longer period?
Alles is mogelijk, maar hiervoor moet u met ons contact opnemen.
WWe want to book an extra day (e.g. with an extended weekend)
Anything is possible, but you need to contact us for this.
What are the cancellation conditions?
THE LANDLORD will charge the following amounts depending on the date of cancellation by the tenant:
- For cancellations more than 1 month before the arrival date, the 30% deposit will NOT be refunded.
- f cancelled less than 1 month before the arrival date, you will owe the FULL rental amount.
- If the tenant does not use the holiday home or leaves it before the end of the rental period, there will be no refund.
Are there any specific conditions for changing the reservation?
If you want to change your date, you can do so free of charge up to one month before your stay. If you change from a low season to a high season, the extra cost will be charged. No changes can be made less than one month before your stay.
Is a deposit required and if so, how much is it?
- A deposit of 30% of the total amount payable is payable by bank transfer within 5 days of receiving the confirmation e-mail.
- The final balance is paid at the latest 1 month before arrival, also by bank transfer.
- For last-minute bookings, the total amount is payable immediately upon receipt of the bill.
Is a deposit required?
A rental deposit of 500€ will be charged. The payment of this deposit is made at the time of payment of the final balance or at the latest 1 week before arrival by bank transfer. This rental guarantee will be transferred back to your account at the latest 2 weeks after your stay, if no damage is found. A possible retention of (part of) the rental deposit will always be proportional to the damage found. The determination of this deduction will be assessed by the landlord.
Is bed linen included?
All beds are made on arrival and is included in the price.
Are towels included?
Bath towels and kitchen towels are NOT provided.
Are pets allowed?
No, for hygiene reasons we do not allow pets.
What’s in the kitchen?
Consult the list here.
Can we charge our electric car?
Yes, there is a possibility to charge electric cars.
Is there a barbecue available?
Yes, on the upstairs terrace there is a built-in barbecue. Coal and firelighters must be provided by yourself.
If you want something more adventurous, there is a public barbecue 500m away near the Polderbos.
Is there a possibility of a campfire?
Yes, at the end of the garden there is a bowl provided to burn wood and light a cosy campfire. Be careful.
What is provided for the children?
Outside there is playground equipment (fenced garden), inside there are plenty of toys.
High chairs, plastic cutlery and plates are provided.
For toddlers, a recliner, a playpen and a potty are available.
On request, 2 additional cots can be placed.
In the basement (-1) there is a relaxation area with entertainment games and lounge.
Is the holiday home accessible for people with mobility impairments?
We understand the importance of equal access for all, which is why we have ensured that our holiday home is fully wheelchair accessible.
Upon arrival, you will notice that there are no obstacles on the path to the front door, and the entrance is barrier-free to allow easy access for wheelchair users. Inside the holiday home, the corridors are spacious and free of obstacles, allowing guests to move effortlessly through the various rooms.
In addition, bedroom 1 is designed to provide enough space to manoeuvre a wheelchair, and the bathroom is equipped with special features, such as a roll-in shower, handles and adapted sinks.
All floors can be reached by lift.
How is the final cleaning done?
Final cleaning is included in the price.
We do ask that all rooms be swept or vacuumed before departure and that bedding be taken off.
We would also appreciate the kitchen appliances being cleaned each time after use, so cooking residues are not left all caked on. The dishwasher should be emptied.
Who can we reach if something doesn’t work or if there are problems?
You can always contact us on the following mobile number: 0496/22.44.81 (Ward)
What is the check-in process like?
Check-in is possible from 16h. The key is located in a key safe whose code you will receive in the week before your stay.
Is someone present at check-in?
We are not present. If you wish, you should arrange this with us in advance.
How does the out-check process work?
After your stay, you should store the key back in the key safe. If there is any damage to the building or if anything is broken, you should inform us. We will come to check everything afterwards and are therefore not present.
What is the check-in and check-out time?
Check-in is possible from 16h, out-check at 10h at the latest.
Are there options for late check-out?
We need to take into account other bookings. If there are tenants again on the same day, this will not be possible.
If no guests arrive that same day, a late check-out is no problem.
Give us a call and we can check it out.
How can we receive the key?
The key is in a key safe on site. The code for this will be forwarded in the week before your stay.
Is parking available?
Parking is provided for about six cars. If there are more cars, they can still park in front of the building.
Are there any public transport options nearby?
The nearest bus stop is 750m (10-minute walk).
The nearest train stops are in Roeselare (11km) and Kortemark (10.5 km)
Are there extra charges for cleaning, utilities or other services?
There are no extra charges, everything is all-in.
Are there any deposit fees?
A rental deposit of 500€ will be charged. The payment of this deposit is made at the time of payment of the final balance or at the latest 1 week before arrival by bank transfer. This rental guarantee will be transferred back to your account at the latest 2 weeks after your stay, if no damage is found. A possible deduction of (part of) the rental deposit will always be proportional to the damage found. The determination of this deduction will be assessed by the landlord.
Being together
in an oasis of calm
We are happy to help you plan your holiday.
We are committed to providing the best service and strive to make your stay as pleasant as possible. If you have any questions, do not hesitate to contact us. Don’t forget to check your spam folder if you’re expecting an email from us!
